Take control of

your business

Frustrated by declining service standards, especially post-pandemic, Stephen Merrill set out to make a difference.
With a passion for exceptional customer experiences, he created a proven system to help businesses across industries deliver outstanding service.
Having trained over 4,000 business owners in customer service and business growth, Stephen is a trusted leader in retention and revenue strategies.
Ready to elevate your business? 
Stephen can help you delight customers, inspire loyalty, and achieve lasting success.

Customer Service Doesn’t Have to Be a Disservice

When you master the three core customer experience points, your entire business will thrive.

Pre-Service

The art of delivering value to your ideal customers before they’ve spent a single dollar.

Intra-Service

Everything a customer experiences from the time they arrive at your location to the time they leave your location.

Post-Service

The single greatest missed opportunity. This is everything a customer experiences after their initial encounter with your business. This is where loyalty is built.

By committing to creating world-class experiences, you’ll not only retain team members and customers but also drive significant revenue growth.

Companies We’ve Served

Hear what our clients are saying:

  • "Stephen is a great meeting facilitator, very knowledgable and well prepared. Great charisma and personality."

  • "Stephen was excellent and very prepared. Material provided was excellent as many were not up to date on all that is provided"

  • "Implementing Stephen Merrill’s Purpose Program has allowed me to become a better leader for my Team and a better wife, mother, and friend. I find that I am listening more and respecting other views. For companies who are looking to change the morale in their business, I highly recommend looking into Purpose!"

  • "Stephen was engaging, patient, and articulate."

  • "Working with Steve and Karissa has been such a privilege. Not only has my career improved, but the way I feel about myself, the relationships I have with others and even just the way I view my life. They put their energy into you to make sure that you achieve your goals. Working with PURPOSE has been such a pleasure, I love them, I love working with them, and I know that I’m becoming a better “me” every single day."

  • "My experience working with Steve has been one of development and growth. I’ve learned a lot about myself personally and professionally. With his guidance, I’ve learned how to set boundaries and overcome obstacles. 100% would work with him again and I would recommend him to my friends and colleagues."

  • "These guys are amazing, they built a custom marketing plan for our company and we’ve implemented that since. We have been generating leads and closing new business with their strategies. We’re excited to have PURPOSE on our team. If you’re looking for a team to sit down with and find out exactly what it is your company can do better to generate more money for your company, employees, and your families, you need PURPOSE!"

  • "I wanted to thank Stephen and Purpose for helping align my goals and my staff's goals to make us all successful. I own 3 franchise locations, and he has provided exceptional customer service with my team and has provided coaching for myself and my staff, which is something a lot of companies just don't do. He's made me better, my company better, and has given a lot of value to my employees and staff. I highly recommend Stephen Merrill and his company Purpose"

  • "Steve and the team are absolutely FANTASTIC! PURPOSE is unique in that it helped me in two areas. Personally and professionally. Personally helped me establish a path of revised core values as my business was going through one of the biggest transitions. Their system helped provide me and our executive leadership clarity and realignment. I highly recommend Steve and his team of coaches!"

  • "PURPOSE really adds value to each business and entrepreneur because it allows the employees to really connect with what their role is within the larger vision of the company. It helps stimulate an environment of excitement and growth which every company and entrepreneur needs in order to scale the business to its fullest potential. Human capital will always be the most important part of building a company and that is exactly what PURPOSE helps you focus on as an owner and the people in your team. If you need help optimizing your business and team then PURPOSE is the perfect service to implement into a growing business."

  • "Stephen did an excellent job presenting an elevated experience for luxury sales. I enjoyed the class very much!"